Healthcare has traditionally prioritized medical outcomes and financial performance, with cost being a central concern. However, there is a growing shift to enable patient journey, by customizing patient experience and maximizing patient satisfaction.
From virtual consultations and online appointment booking to remote monitoring and personalized treatment plans, the potential for customization of patient journeys is immense. In fact, the Beyond Intervention global market research found
- 90% of patients want a clear understanding of the next steps in managing their disease and having all of their questions answered
- 65% of patients consider access to an online patient portal a must for overall patient experience
Customizing the patient journey resonates with patients’ expectations for digital experiences and empowers them to actively participate in their own healthcare.
And, WordPress has been serving as a reliable base for healthcare booking solutions, customization, and integration of plugins to fully cater to the distinct needs of each healthcare organization.
What is Patient Journey?
The patient journey refers to the series of interactions and experiences a patient goes through when seeking and receiving healthcare services. It typically includes stages such as awareness, research, appointment booking, receiving care, and ongoing support.
Identify your preferred stage in customizing the patient journey
- Pre-booking: Awareness, Research, and Decision
- Appointment scheduling: Pre-Visit Preparation, Reception and Registration, Consultation and Examination
- Post-visit follow-up: Post-Visit Care and Support, Feedback and Engagement
The significance of the patient journey in healthcare lies in its impact on patient experience, patient satisfaction, and outcomes. Here are a few best use cases:
- Patient-Centric Care: A diabetes clinic creates a comprehensive patient journey that includes regular check-ups, education sessions, and personalized dietary guidance. By actively involving patients in their care and providing ongoing support, they observe improved patient adherence to medication and lifestyle modifications. This patient-centric approach improves overall satisfaction and engagement.
- Efficient Resource Allocation: A primary care clinic analyzes the patient journey and identifies that appointment scheduling is a significant bottleneck, resulting in longer wait times. They implement an online booking system and leverage automation, leading to shorter wait times and improved utilization of healthcare professionals’ time. Healthcare providers can improve operational efficiency and deliver timely care.
- Patient Satisfaction and Loyalty: A dental practice focuses on creating a pleasant patient journey by offering comfortable waiting areas, friendly staff, and efficient appointment management. Patients consistently praise the practice’s attention to detail and personalized care, resulting in a growing number of referrals and returning patients.
- Data-Driven Insights: A hospital examines patient feedback and data from the patient journey to identify areas for improvement. They discover that patients often struggle with the discharge process. Based on these insights, the hospital introduces a comprehensive discharge planning program, resulting in smoother transitions, reduced readmission rates, and improved patient satisfaction.
Did you know?
83% of patients stated that they would prefer to use digital tools for tasks like appointment scheduling, accessing medical records, and communicating with healthcare providers – source
3 Top WordPress Solutions for Healthcare Booking
By leveraging the features and flexibility of WordPress as a CMS, healthcare providers can create and manage a robust online system that aligns with their specific requirements, enhances patient experience, and improves operational efficiency.
Here’s how WordPress can be a good solution for healthcare booking:
- WP Themes and Templates for Patient Journey Customization
- Appointment Booking Plugins and Third-Party Integrations
- Develop Patient Portal for Personalized Patient Experience
WP Themes and Templates for Patient Journey Customization
These themes often include features and templates tailored to the needs of healthcare booking, such as appointment forms, doctor profiles, and service listings. You can even customize your WP themes to ensure that the booking system aligns with the branding and requirements of the healthcare organization.
Appointment Booking Plugins and Third-Party Integrations
WordPress has a vast ecosystem of plugins that can extend the functionality of a healthcare website, including appointment booking plugins. Examples of popular WordPress appointment plugins include Bookly, Amelia, WP Simple Booking Calendar, and BookingPress.
These plugins can be integrated into the website to peak patient satisfaction through,
- Integration with Calendar and Notification Systems: WordPress scheduling plugins can be integrated with calendar systems such as Google Calendar or Microsoft Outlook, allowing healthcare providers to manage and synchronize their schedules effectively. Notifications and reminders can also be automated, ensuring patients receive appointment reminders via email or SMS.
- Online Payment Integration: WordPress plugins can be used to integrate online payment systems, enabling patients to make secure payments for healthcare services at the time of booking appointments. This integration streamlines the payment process, reduces administrative work, and improves the overall patient experience.
Did you know?
BookingPress is the only WordPress appointment booking plugin to offer integration of PayPal as an online payment gateway for free.
- Integration with external systems: WordPress can be integrated with external systems to streamline the appointment booking process. For example, it can be connected to a practice management system or electronic health record (EHR) system to sync appointment availability, patient data, and improve data accuracy. This integration ensures that the booking system seamlessly integrates with existing workflows and enhances operational efficiency
Develop Patient Portal for Personalized Patient Experience
WordPress can be used to create patient portals that provide personalized patient experiences. WP plugins like KiviCare and WP Customer Area can help in building patient journey through personalized portals.
Patient portals give a complete view of patient journeys through access to their medical records, view appointment history, complete pre-visit forms, and communicate securely with healthcare providers. It can further optimize expenses for healthcare providers.
Patient portals can help reduce administrative workload and handle tasks such as appointment scheduling, updating personal information, and accessing test results online automatically.
Healthcare providers can automate appointment scheduling, reminders, and cancellations. This reduces the likelihood of missed appointments and costly no-shows, improving resource utilization and reducing revenue loss.
These portals can also offer features for online bill payment, insurance claims submission, and access to billing statements.
Some patient portals integrate with remote monitoring devices and telehealth platforms, enabling virtual visits and remote patient monitoring. These capabilities can reduce the need for in-person appointments, travel costs, and hospital readmissions, leading to cost savings for both patients and healthcare providers.
Success Stories: Examples of Healthcare Providers Embracing Digital Technology for Patient Journey
Highlighting top healthcare organizations that have customized their patient journeys online to achieve better results.
Cleveland Clinic is a renowned healthcare provider that utilizes WordPress for its website. The site offers comprehensive information about medical services, departments, and healthcare professionals. Patients can access resources, book appointments, and find educational content on various health topics.
Because Cleveland Clinic’s rethought its internal culture and approach to the patient experience, its staffers now contribute better to overall patient satisfaction.
Mount Sinai Health System
Mount Sinai, a prominent healthcare network, uses WordPress to power its website. The site provides information about services, clinics, research initiatives, entertainment, disease-specific educational content, and spiritual resources. Patients can find view their medical records, lab results, daily schedules, medication information, and care team member profiles.
Click to read how Mount Sinai Hospital improves patient experience with mobile technology.
Mass General Brigham
Mass General Brigham, a healthcare system based in Massachusetts is implementing a click-to-care model of virtual urgent care as part of their new digital front door to ensure that patients can access care at their preferred time and format, either virtually or in-person, while optimizing health system resources.
Implementing WordPress Booking System for Patient Satisfaction
- Set up a healthcare website using WordPress
- Select appropriate themes and plugins for patient journey customization
- Integrate appointment scheduling and management tools
- Design user-friendly forms and interfaces for patients
- Ensure data privacy and security compliance per local governing laws
Looking for a Healthcare Website Development Company?
Given these benefits, healthcare providers are encouraged to leverage WordPress solutions for patient journey customization. WordPress’s flexibility, user-friendly interface, and extensive plugin ecosystem make it an ideal choice for delivering personalized healthcare experiences.
By investing in WordPress solutions, healthcare providers can enhance patient satisfaction, improve engagement, and provide tailored care that meets the unique needs of their patients.
Our team at ColorWhistle is adept at handling the digital technicalities behind patient journey customization. If you wish to enquire more about this service, request a quote by calling us at +1 (210) 787 3600 anytime or writing directly to us here.